Returns

Reflection period & Returns

Lenses can always be returned within 14 days of receipt, provided they:

  • be unworn

  • be unopened

  • be in original condition

For health, hygiene and safety reasons, we do not accept returns of lenses that have been opened, worn or whose packaging is damaged.

Not sure about the color or product? Feel free to contact us first at info@thedezzyfactory.com so we can advise you beforehand.

The return costs (from you to us) are at your own expense. Please note: you are responsible for the shipping costs. We recommend always sending with track & trace, as returns that do not arrive can unfortunately not be processed.

Swap

Want to exchange a product? Contact us at info@thedezzyfactory.com. You will be responsible for paying for the costs of returning the product.

How do you return a product?

  1. Contact us via info@thedezzyfactory.com or WhatsApp. Please include your full name, order number, date of receipt, product details (color, type, etc.), and the quantity you wish to return.

  2. You will receive return instructions and the return address: Akkerwinde 10, 3831WS Leusden. Make sure the product is securely packaged and that your details are clearly stated. The Dezzy Factory is not liable for lost returns.

  3. After receiving and inspecting the return shipment, we will refund the amount to your account within a few working days.

Return Policy

  • Return costs are for the consumer.

  • Products must be returned unopened, unworn, clean and in their original condition.

  • Returns are possible within 14 days after receipt.

What we do not accept returns

  • Lenses that have been worn, opened or tested.

  • Products with damaged or missing packaging.

  • Items with strange odors, stains, or damage.

  • Products returned later than 14 days.

Damaged delivery

Was your product delivered damaged? That's unfortunate! Please report this within 24 hours of receipt via info@thedezzyfactory.com or WhatsApp (+31 6 18729671). Please include your order number, product name, and a clear photo.

We offer a 24-hour warranty period: within this period, we will always provide a suitable solution. If you report the damage later than 24 hours after receipt, we unfortunately cannot offer a solution, as we cannot guarantee that the damage was not caused by the customer.