Returns
Reflection period/return
For health, hygiene and safety reasons, it is not permitted to return lenses.
If the item still meets the conditions, it may be returned within 14 days. You can read the conditions below. Feel free to send an email to info@thedezzyfactory.com for more information.
As a customer, you must pay the return shipping costs (from you back to us only). Please note: you are responsible for this shipping yourself. Packages with a stamp do not always arrive. It is therefore advisable to send your item with track and trace. Unfortunately, we cannot process returns that have not arrived.
Swap
Want to exchange a product? You can contact info@thedezzyfactory.com . However, you will be responsible for the costs of returning the product.
If you want to return your order, please follow these steps:
1. Contact us via info@thedezzyfactory.com or Whatsapp . Please mention in the email that you want to return the contact lenses. Also mention in the email your full name, order reference, date of receipt, the product details (color, type, etc.) and the number you want to return.
2. You will receive an email with the address details to which you can return the products and the amount you can get back for the products. Send the products. (Please ensure the product(s) are sent in a sturdy envelope and the address is clearly stated.) The Dezzy Factory is not liable for lost returns. Write your own details in or on the return package so that we can know who it is from.)
3. You will receive the amount of your return in your account within a few working days.
Our manufacturer produces yearly lenses. The actual lifespan of the lens can be influenced by the way of use, temperature, storage method. The experiences of our customers show that the lifespan with daily use is between 6 to 8 months light. We accept no liability.
Return conditions:
The costs for return shipping are at the consumer's own expense.
Returned products must arrive unopened, clean and in good condition.
Products can only be returned within 14 days of receipt.
What we do not accept returns
If the product is damaged or the packaging is damaged more than necessary to try the product, we can pass on this reduction in value of the product to you. So treat the product with care and make sure that it is well packaged when returning it.
- Items that have been worn/used
- Items with strange odors & damage
Defective item
Did you receive a damaged product? How annoying! Please report this within 24 hours by sending an email to info@thedezzyfactory.com or via our WhatsApp service +31 6 18729671 . Please include your order number, product name and send a photo of your complaint in the attachment. We will look into it as soon as possible and come up with a suitable solution.
Please note: it is important that you let us know within 24 hours if the item is damaged (due to the lack of plausibility that the damage was not caused by yourself). If you report this later than 24 hours, the warranty will expire.